Paytm — Damaged Product Send Can't Return back

Myself Nishant Khimani Contact Number : [protected]. I saw product of Pigeon tawa from paytm and order to buy it and paid money online. After 10 Days as on 18th April 2015 received product but it was damaged when i received it. I Mailed to Paytm regarding this so people from paytm send me mail that they are unable to Return back Product from my delivered address and send me detail Pigeon company diredtly. Paytm has already written in his policy of 15 days replacement but now they denied from it. Kindly intervention in this matter for either return of good or refund my payment from Paytm.