Paytm — Delay in processing of return request

Address:

New Delhi, Delhi

we purchased a saree order id[protected]rs5580) and a shirt order id[protected]rs.389) from paytm. the product delivered to us was not in accordance with our order so requested for its return . the quality is also poor. as per paytm return policy a product can be return within 7 days of delivery . its been 9 days i am constantly mailing them to process the return request and they are giving any update regarding the same . everytime they reply saying that we are sorry for the inconvenience and will revert back to you in 48-72hours. and those 48-72 hors never come and they dont have any contact no. also. they dont give any response and my money around rs6000 is blocked in paytm. its a huge amount and i want refund of the same asap. please look into the matter asap and help.