Paytm — Delivered Faulty product and not returning back after accepting return policy

Address:	Hyderabad, Andhra Pradesh, 50050
Website:	www.paytm.com

I have ordered an Washing Machine in www.paytm.com wesite on 30-Sept-2015 and it got delivered on 6th October 2015 by BlueDart Courier and the cardboard package was damaged badly so that the delivered product got broken. The Package was not at all good and it was unimaginable. I have raised an Return Policy on the same day itself and respected team asked me for damaged Product Snaps and i have sent them all the doucments and snaps mentioned. The Paytm.com site has accepted my return policy and assured me that the product will be taken back in 5 to 7 days, but now its been 20 days since the product delivered and i have called the paytm representatives so many times. They are not at all responding on this issue and asking for some more days and they are not at all refunding my money for the product . i have all the mail and call Logs from the respective paytm customer care people.