Paytm — Did not receive a product

Address:

560078

Dear sir,
I had ordered a puma ferrari mens wallet (purse) costs (429) and also i had paid the cash through net banking. the product delivered date was sent as 14th july. as my phone was switched off on thursday 14-july-16 i was not able to receive calls. as the deliver person called me but my phone was switched off i did not receive the product and also i didnot receive the amount for my wallet also. please let us know whats the situation. whether i will receive a product or else will i get my cash to my wallet. please do the needfull.