Paytm — Different Product Shipped

Address:

Bangalore, Karnataka

I received a half sleeve shirt with blue checks, with a totally different design of shirt while my order was "Park Avenue Purple Cotton Formal Shirt (Size-39)". What I ordered was a plain Park Avenue shirt with full sleeves and purple in color. I call the dealer(Paytm gave me their number) and he said it is a technical mistake on Paytm's site and the images were incorrectly loaded on the site, may be he is trying to fool me by telling this story. See screen shot attached, I ordered a purple shirt as shown in the left and received a checks shirt as shown in the right. When i call Paytm they say, we are sorry please cancel the order as we do not have the stock and we are discontinuing this product from the site, this was communicated to us when I complained today (30th July 2015). There was a cash back of 650 on order of 1279 on the order, I have now utilized some amount from this cash back, Paytm now says - Cancel the order "BUT" your money will be reversed only if you have Rupees 640 in your existing Paytm wallet. AND they do not have a replacement policy! Regards, Uday