Paytm — don't buy paytm first membership.

I purchased Paytm First Membership on December 30th.

After purchase, when I attempted to avail the cashback benefits, I kept getting an error that the Promo Code is not applicable for this account. It should've been. It was the same account I purchased Paytm First.

I contacted Paytm via Support option in the App. The customer agents were utterly useless. They kept copy pasting generic responses instead of actually resolving the issue. Told me to wait 72 hours. I wanted to watch a movie on next day. It was New Years eve. So I said I can't wait 72 hours.Then they blatantly LIED that Movie/Travel tickets take upto 48 hours to activate. It doesn't. It activates immediately.

When I asked them why they are lying, they didn't respond and said they are working on my issue. I was tired of their lies and false promises.

I tried to call them. But all the numbers listed in the Paytm app are for different sections pike Wallet, Bank, Movies etc. None of those numbers can connect me to the Paytm First team.

So I sent a message to the Paytm First team to call me. THEY IGNORED IT. I sent 3 more messages to call me. THEY IGNORED THEM AGAIN. And only said: They are still working on the issue. That was on the 3rd day.

I paid 750 for the membership. They promised priority support and now they don't even care.

DON'T BUY PAYTM FIRST MEMBERSHIP. IT'S USELESS.

My Order ID: [protected]