Paytm — failed to refund amount

Address:560022
Website:paytmmall.com

The issue has already taken 1month but the issue is not yet solved.

Paytm mall:
Order Details :
Order No. : [protected].
Order Date : 07 Oct 2018.

In the initial 25days I tried to connect Paytm customer care through Call, message and all the possible ways.
But was not able to connect the Paytm customer care by any way(not a single time I got the reponse from paytm).

Later thought of raising the issue on twitter and then thank god got a response from Paytm.
They asked me to fill a form online with my bank details(in the page it was written that once the form
is submitted will get a reponse as a copy for the same). I have filled the form 3-4 times but did not get a response.
When again I am messaging on twitter they are asking me to fill the form(dont no how many time they want me to fill the form).

Request you to resolve this issue as the amount is around 1500rs.
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My bill payment showing processing last 2 days and my money debited from my account what i do tell me
My order number is [protected]

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