Paytm — Failed transaction amount not credited

Address:

Chennai, Tamil Nadu

Order No.[protected]. The recharge for my mobile was failed (15 days back) and they told the amount will be refunded to my Wallet. But till now the amount not refunded in my Wallet. I sent so many emails to [protected]@paytm.com. They also replied so many times and told that due to some technical problem, the money was not refunded and now corrected it and the amount is in my wallet. But every time I checked it, the balance is 0. Please do the needful.