Paytm — Fraud policy and no refund of money.

Address:	Mumbai City, Maharashtra, 400018
Website:	www.paytm.com

Hello,

As per the policies the bank provide with the solution in 48 hours. but in my case with paytm its been more than 7 days but team paytm is just making me fool and themselves by giving obnoxious answer on my simple query.

my matter is as follow;

On 16th May 2017, 11.45.50, I transfered money to SBI from my Paytm wallet. amount is 2, 693 rupees.

The status came failed but the amount got deducted.

IVR says it will take 48 hours to resolve the query.

Customer care service executives says wait for 7 days.
every time i call team paytm they give me different answers all the time.

I waited, called customer service they are likely to put my call on hold till my whole prepaid balance is exhausted.

All this while team paytm were telling me to relax and be assured that the money will come to my wallet.

today on 27th May 2017 10.55am the executive name Aakash tells me that the bank has the money. but my bank status is still the same. no money transacted.

but according to paytm policy the money should be in my wallet, now all this while they did not have any data on my transaction and i was suppose to relax and be assured, all of a sudden this employee give me this false news that my bank has the money.

i have not receive any call back from paytm even though i mention that i do not have balance so please arrange a call back.

i just need my money.

and whoever running this site hopefully this actually works and its worth writing here. STOP giving pain to The Citizens of India. Its a Humble Request.