Paytm — Fraudulent Services

I purchased a gift voucher of Titan Company worth Rs.4900 from Paytm for making a purchase in a Titan Store on 22nd February 2024. However, I was not provided with the necessary information to avail the voucher and was not able to redeem it. As of now, it has been more than 10 days and I have been constantly trying to get in touch with the Paytm customer support team but haven’t been able to. There is no genuine customer contact number of Paytm and they either do not reply or make false claims that the issue will be solved by end of the day. I still haven’t received the refund for the gift voucher as of 3rd February 2024