Paytm — I did a bill payment the payment not done to the service provider AIRTEL

J F Kishor

from Delhi, Delhi

Address:

Bangalore, Karnataka

HI, I have done a mobile bill payment of Rs400 on PayTm, the amount is debited from my account, but the Bill payment is not done. I raised complaint on their website, but I did not get any reply. Tried calling the CC numbers, no response. I not sure how to handle this situation. My Order No [protected], Mob:[protected] PayTm is not Trust Worthy. .

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Sep 09, 2015

Updated by J F Kishor I received the call from the PayTm Customer #+91 [protected] and +91 [protected] and they say they have problem with the Payment Gateway and they are asking for the Debit card details like Card NUmber, Expiry Date and CVV number. It sounds so stupid to give these details to them. They that the only way they can refund the money. Please take this a concern and requesting to raise it with PayTm.

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Comments

J F Kishor

from Delhi, Delhi

Hi,

I had a problem with PayTm transaction, Made a payment of Rs.400 for a mobile bill payment and the payment was not done to the Service Provider but the amount was debited from my account.

I raised the complaint on PayTm website. In spite of multiple complaints I did nto receive any acknowledgement from PayTm via email like other website.

I received calls from +91 [protected] and +91 [protected]. They told there is problem with the Payment Gateway of PayTm and if I want the refund then they asked me to share my Debit Card Details like My Card number, Expiry Date and CVV number. I refused to give the CVV number. Initially I had given the Card number and Expiry Date which was my Bad, but I realised it sounds fraudulent and refused to give the CVV details.

PayTm need to take immediate action against the owner of these number. Also requesting the Cybercrime department to trace number and take action.

I am also copying the "[protected]@ksp.gov.in" for action against these people.
I am also copying bangalore times contact persons emails, for action.

Kindly request you to Please take necessary action.

Please contact me if you need more details.

Thanks and Regards,

Kishor Felix.