Paytm — I got damaged product and requested for return the process almost take 2months

Address:	Dharwad, Karnataka, 580023
Website:	Paytm.com

Hello all, I had ordered product from Paytm and got it after 9days that also damaged product, and i have requested for return the product and customer care persons will not responding me clearly i used to call them daily for cuntinuelsly for 2 monthes and for customer care nor its not toll free daily i used to 50rs talk time to talk with them regarding the issue and they used to tell the same thing daily wait for the 48hr we will make it in 48hr daily in call and in Email i have there email for the prof, and finaly when they pickup the product after 2 monthes of daily complants by me and they puted money in paytm acount after i requested to put the money in my bank acount, and they are telling like you can transfer money to bank easily but the thing is i am trying to do this from last 3 months its not possiable becouse they are telling to send the SMS to activate this future is TMB to 53030 that also i am trying but whenever i am sending SMS like that i will get reply like try again after some time. i just want to complaint on whoever is responsible for this becouse i wasted my valuable time and money only just becouse of the shoping with paytm.