Paytm — Incorrect debit on paytm wallet

Address:	New Delhi, Delhi, 400709
Website:	paytm

On the 1st of july i used paytms wallet service to make payment to a taxi driver. the amount was 235 rs. however paytm debited my account twice for rs 235 each. when i write a mail to them, they ask me to get in touch wth the taxi driver to get back the refund. it doesnt make sense for me to look for that taxi driver and get the amount reversed.

I believe it is paytms mistake as their system incorrectly debited my wallet twice. also when i look into the history of the payment made, i see that both the debit (of rs 235 each) has happened at the same time ie 9.03 am on 1st july 2016. this clearly shows it is paytms system issue which resulted in my wallet getting debited twice. i wrote them multiple mails including sending them picture of the incorrect debits in my wallet however they refuse to even acknowledge it