Paytm — Issue in paytm website

Address:	Pune, Maharashtra, 411045
Website:	Www.paytm.com

Hi, I was downloading my tickets. Site was taking more time to load. I clicked on download tickets as shown in attached image. First it showed me only download tickets button. After the site got loaded completely download tickets was replaced by cancel ticket button and download tickets button moved left to cancel ticket as shown in another attached image. now my bus ticket got cancelled. I reported this to Paytm but did not receive any positive feedback. I want my money for the cancelled ticket. Paytm is saying that as per the rules tickets cancelled within 24 hrs will receive no refund. That was OK if I cancelled ticket. But this is an issue in paytm site that cancelled my ticket Please help me in getting my money back. Thanks, Mohit