Paytm — Item not getting delivered even after 1 month of payment

Address:

Pune, Maharashtra

I ordered tv from paytm on 23rd June. My order number is [protected]. I paid 20400 rupees by credit card. Estimation delivery date was 1st July when I ordered the item. But the tv has not delivered as of 22nd July 2015. Worst problem is I have been reminding them on mails and on calls. But they are not able to track tv. They are not able to give any updates. They only come up with the answer that they will get back to me in 72 hours. Please find attached all the emails they have sent me having the same reply. Every time I call them, they keep me on hold for 20 mins. It is not a toll free number. Even after waiting for 20 mins they do not pass the call to supervisor. I can not cancel the order as they are saying that money can not be refunded unless item reaches back to the dealer. Since they are not able to track the item in 1 month. How they can bring the item back to the dealer. Not only me but, many of my friends are facing this issue. I would request you to take some strong actions against paytm and help me to get either my tv in couple of days or refund in couple of days.