Complain regarding Order no[protected]
I ordered a perfume worth Rs 500(prepaid transaction) from paytm on 29 th march with the expected delivery date as 2 nd march but when the item did nt reach me by 9 th april i cancelled it and as per the message showed by the paytm, they asked me not to accept the order when the courier boy came at my place so that the product reaches the seller and my refund is generated. So when the courier boy came i refused the package (courier company-Swapnex), after that in my paytm account it showed that the order has been delivered.I wrote 20 mails but received the same reply that the order has been delivered, when i called the courier company i came to know that the courier boy was on temporary employ and he had forged my sign and stolen the product. I also told this to paytm team but as there is no complain number i received the same mail stating your order has been delivered.
I would request all the consumer who purchase product from paytm not to pay cash in advance otherwise you all will also land into same problem.
And paytm team you should use a reputable courier company like other site do, not a fraud company.
Dhruv kalra
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