Paytm Mall — issue while taking the return order

Address:	560078
Website:	www.paytmmall.com

Hi team,

I am having very bad experience from paytm mall and supplier paragon bangalore. I have ordered 3 materials from paytm mall from order [protected] on 14.10.2018. So 2 items are from paragon which i received from them on 18.10.2018, with in 10 min after seeing that materials i have created a return order as the material which is ordered is entirely different from the materials received.
The qulaity of the material and also color of the materials are worst. But the issue has started now the return order is getting cancelled by the courier without any proper reason. I have got created again the return order for the same but the courier guy rejected again with out any checking and proper reason. I have tried to contact the paytm customer care but not successfull after trying multiple time for last one week. I am not even getting the return call from paytm mall customer care excutive for checking the issue. Not able to find any solution. Please help for the same.