[Resolved]  Paytm Mall — non delivery of item (order id [protected])

I have booked on paytm mall the item - apple airpods on 22nd sept 2018 and paid amount rs 11665 /- through online transaction. Order od is [protected]. This item has cash back offer of rs. 2500 /- which is to be remitted upon dispatch of the item.

As per the order item was supposed to dispatch latest by 1st oct 2018, however the sane has not happened. I have contacted customer care on 29th sept 2018 and it was assured to me the item will be dispatched positively on 1st oct 2018 which paytm failed to do. Item was supposed to deliver by 3rd oct 2018. How paytm is going to do?

Yesterday and today as many times i tried to contact customer care of paytm but no yield as nobody is responding to the calls. One of the worst service provider i have come across. Hence, as there is no response from paytm i request to refund the amounts with interest charges as failed to dispatch the item.

Revert with confirmation on refund.

Regrads... Rvn srikanth / + 91 [protected] / +91 [protected]