Paytm Mall — order id - [protected] onida 40 inch full hd smart tv leo40fain

Address:	Patna, Bihar, 800014
Website:	Paytm.com

Hello sir, my name is manmath kumar the only reason i'm here is because my problem was not resolved through your customer service and neither by your two mails sent to me. On contrary they create a bit uneasy problem not just for me but for me and paytm in the future as well. My concern regarding order [protected] from paytm which gave me problems the day i received on 10.1.2018, wall mount was missing, box was hal[censored]nsealed, and raised concern on the same day. Then i got my tv installed on 17.1.2018, and the installation guy said that the dongal receiver is missing because of which my web cruiser remote will not work that means my tv is virtually a box, and i raised concern with complaint id 49096807. I got 2 mails, one says with order [protected] that we are working on it and within 24 hours the second mail with not my order id [protected] says that the dongal receiver is not available with this product. Now that is something that they are trying to either cover-up or consume my hard earned money. After that on 18.1.2018 i asked for refund as on previous conversation they said your dates for refund starts 17.1.2018 the day from installation with complaint id 49206098 and had got no reply regarding that. Now can i either get my tv replaced or my money refunded back to me regarding my order [protected]. I would be highly obliged for your right assistance regarding my concern. Thanks sir, manmath kumar.