Paytm Mall — package is not delivered

Address:	Kanpur, Uttar Pradesh, 208016
Website:	paytmmall.com

I ordered a formal shirt from Paytm Mall. On the day 22/10/2018, I received a message "Out for delivery: Knight...will be delivered today by VIVEK KUMAR, reachable on [protected]". On that day I didn't get my order but on 23/10/2018 I got another SMS -"Delivered: Knighthood Men Slim fit formal Shirt - blue item was successfully delivered...". But the reality is, I got no order from the delivery man. Then I contacted the given number for 3-4 days continuously and finally, he confirmed that there is not order data in their delivery sheet regarding this order. There is no such order delivered on 23/10/2018 at that address. So I left with no option except this. I hope something will go into my favor from here.