Paytm Mall — product is missing

gagan devda

from Bhopal, Madhya Pradesh

Address:	Indore, Madhya Pradesh, 452001
Website:	Paytm mall

I ordered a projector on paytm mall of egate from egate ghaziabad up, on Aug 14 . I received the package on Aug 21 outside of my office address by an unknown person ( usually product delivered inside office by known person) . I got all the accessories excluding the product (projector). I raised the concern on paytm mall, they rejected twice . Then I spoke with them they asked me to wait, I waited almost a month and now they said that they will not help as they delivered the product. I escalated the issue on Twitter as well, nothing happen. Order number [protected] Please help.

Was this information helpful?

No (0)

Yes (0)

Sep 21, 2018

Updated by gagan devda I got the call from one of very unprofessional cus service guy named Kunal from escalation department. He clearly denied for the resolution and asking for evidence. Is Paytm mall is a kind of cop asking evidence from cx.
I have recorded the complete call conversation for proof, moreover he denied providing any supervisor on call.

Oct 01, 2018

Updated by gagan devda They are keep emailing the same thing and nit providing any resolution. They said that they delivered the complete product and not beliving me. Do I need to file a legal complain now.

Related PayTM Mobile Solutions reviews

View all 20035 PayTM Mobile Solutions Reviews

Comments

Danish Verma

from Abohar, Punjab

One transaction of 25 Aug was done Automatically from my debit Account worth 1000Rs against OTHPG768054 ONE97 Communication which was not done by me. From that day my faith on this app has got fallen and I do not want this paytym to use again.Kindly refund my money.