Paytm — Mishandling of return product and no money returned

Address:

Udaipur, Rajasthan, 313001

I had purchased a parcel from paytm on 05.0.52016 its order no. [protected]. Due to bad quality i requested for return.

Against my request paytm send me a mail that jv express return
awb/tracking id:ptm267672 will attempt pick up.

I person in the morning from courier company came for pick up and i handed over my parcel to him, in same day evening another person came for pick up same parcel, i shown him reverse slip that same have been picked.

The jv courier itsel[censored]pdated that same have been picked by another courier company.

Now paytm is saying that your parcel pick was subleted to another company but we did not received the parcel hence no refund will be made. I had mailed them many times about their mismanagement but no one is entertaining my complaint.

I request to the consumer section to help me in this regard.