Paytm — Mobile / paytm cheated

Address:	Rajkot, Gujarat, 752002
Website:	paytm.com

Dear Team,
I have purchased a mobile HTC Desire 620G from PayTM on 24th May' 2015 & now my mobile touch screen is not working. When I have taken it to HTC service center for repairing purpose they have checked my IMEI No -[protected] & said that this mobile is manufactured at taiwan so that the warranty is invalid.

After that I have contacted to PayTM in this regard they said that bring the service refusal copy from HTC & after that we will provided you service in this regard. Then I have again contact to HTC customer care & bring the service refusal copy from HTC & given to Pay TM.

After giving Service Refusal Copy PayTM have logged a complaint in this regard on dtd. 11th April' 2016 & after continuous followup with PayTM they have raised a Return Request on dtd. 23rd April' 2016 which Nuvo Ex Team is assigned. But here they are not mentioned any thing about that this is for service / warranty purpose or any thing & also this is not clearly communicated to the NuvoEx Team.

I think as they are unable to give me proper support in this regard so they are raised the return request & its also approved which is beyond the policy of PayTM as the mobile already 10+ months older.

After raising the Return Request Courier Team have come to me & found that my mobile is defective & used one (Which very well known by PayTM Team). So the courier person cancel the return request.

After cancelling the return request I have again contacted to PayTM team in this regard. After which PayTM care team stated that they are again raising a Pickup return request with properly stating this is for buyback/warranty replacement purpose.

After this much conversation & continuous follow up. they have closed by complaint stating that the mobile is used one & will not be eligible for return policy.

Now when I have contacting to PayTM Team from my registered mobile No - [protected] & putting my order id[protected] it is saying that this is a invalid order id & i am unable to contact to paytm team.

All Documents related to this concern & complaint is attached for your reference. Documents are mention below :

1- Refusal of Service Mail
2- Full Conversation with PayTM.
3- Mobile Invoice Copy
4- Pay TM Order Screen Shot

Please help me to get solution in this regard.


Thanking you
Yours Faithfully
Girija
Mob.- [protected]