[Resolved]  Paytm Mobile Solutions — [protected] and [protected]

Address:	New Delhi, Delhi, 110060
Website:	PAYTM MALL APP

Dear Team,

First Order ID [protected]:
ordered through PayTm Mall as a first time user, At the time of Booking Actual price of the item is 575/- which is cross marked and 250/- is showing as price of the item. So i have selected the item and selected the promo code then BUY, i have received the pop up stating that " Cash back you will receive at paytm 150/-" I thought that i am eligible for the Paytm Cash Back for the item and proceeded the process for payment. I have received the item but cash back not credited to account. After waiting of one day called to customer care on 19/04/2017 at 2.10PM Up on discussion he confirmed that not selected the promocode for the order id [protected]. He affirmed that mistake done from side only.

After a while i told him(Customer service executive) that please check another transaction of order [protected] ??? he confirmed that i have not applied the promo code but i argued with him stating that i have received the pop up stating that 200 cash back will be in paytm account . After few minutes he said that item cost is 219/- and not eligible for any offer. I said him Original Price is 1500/- cross lined on the amount and another price is 219/- but he assertained the same thing product is not under promo code. I told him that if the product is not eligible why the pop up triggered stating that cash back will receive into the account. On the basis of that only i have done all the two payments. But he said that it is not eligible because of 219/- then i cancelled the order immediately .

1)Why you cheating the customers giving the pop of cash back before proceeding the payment despite the item is not eligible to the offer.

2) Santosh the executive initially said that i have not applied the promo code to my product and changed the dialogue that item value is not as per the guideline.

I am attaching the screen shot of which is used as lure to the innocent customer to drag his hard earned money in name of New Mall offer .Please observe bottom pop up of the screen shot which attributed to proceed the payment where as that pop is a virus of Paytm ot cheating trick of paytm for confiscating the money.

Regards
Salendar
[protected]
[protected]@gmail.com