Paytm Mobile Solutions — account blocked temporarily

Address:	Jaipur, Rajasthan, 302017
Website:	paytm.com

I opened the paytm app on my mobile. Usually, it opens up but this time, it took me to the login page and when i entered the details, it says, the user id and password is incorrect while i entered correct details. When i requested them for unblocking the account by using their help and support option they day that there is no account exist with my mobile number and email id and i am using my paytm account with only mobile and email i have. This is seriously horrible. I do have paytm wallet balance too. Please help me to recover there account so that i may close the paytm account permanently after using my paytm balance.