Paytm Mobile Solutions — activa 32d60 80cm (32) full hd led television

Address:

North 24 Parganas, West Bengal, 700056

Ordered 11.08.2017
Delivered 16.08.2017.
As advised by paytm, called & asked tv company for installation but they denied the installation service. I informed the same to paytm with attachment of call record of activa tv company but no support from paytm.

I called local technician to install the tv and then i came to know the description and specification are false in paytm that the tv in actual is normal hd resolution 1366x768p but in paytm product page it is 1920x1080p.

Asked paytm to return the item with refund of my money and mailed the product pics with call records to activa tv customer care on 18.08.2017.
After passing more tha a week when i asked paytm to know about my return complaint then they told it is under top priority and subject to supplier confirmation where as in the product page they have never mentioned their bindings with supplier. Return is acceptable in 7 days from delivery of tv.

It is totally misleading advertising to grab money by trap.

I am using paytm as regular merchant since few years but now i feel bitter experience once raising return request.

How they can break their commitment without judging the complaint throughout??? They are forcing customer to use crap by non returning the high value item//