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Paytm Mobile Solutions — Add Money transaction failed but account debited and not refunded.

Total transactions- 4 (Rs. 2000, 200, 444, 222) failed.
Date- Dec 24, 2016.
I tried 5 transactions- 1 successful of Rs. 222, other 4 as stated above failed.
I contacted Paytm and requested for refund 4 times, there has been not 1 response of any sort from Paytm.
Is this how consumers are treated?
Please help refund my money and take action against Paytm.
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