Paytm Mobile Solutions — Amount debited from my bank but not got credited

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	paytm.com

I tried to add 19000 funds in my paytm wallet but after transaction finished i got notification that ur order is failed but my funds got debited from my bank account My order number [protected] DC Transaction No [protected] .Date of order 9/12/2016 it's almost 7days still no refund even i contacted my bank they told that the transaction was successfull but paytm is not refunding i got bank statement to show them but they are not even responding :( please help me my contact number is [protected] even my wallet number is same