Paytm Mobile Solutions — Amount debited from Paytm but waiting for operator jio confirmation

Address:

560078

Respected sir/madam,

I have done the Jio recharge for the mobile no. [protected] through Paytm app on 6th April'2017 at 10:40 pm approx. (Order No. [protected]). Paytm has deducted money from my account, however the status id still showing as waiting for operator confirmation as of now (7th April'2017 at 3:11 pm). I tried to reach the customer care no. of Paytm and jio both and waited for 15 mins, however the waiting time never ended.

I would like to either get the refund or make the recharge successful ASAP.

Regards,
Amarnath