Paytm Mobile Solutions — amount deducted from bank account but not paid to the merchant or return to my wallet

Address:

Jalpaiguri, West Bengal, 735211

My no is [protected]
Amount deducted from my bank account but not paid to 1mg from where i want to buy medicine or return back to my paytm wallet. Please do the return process.
I have get an email from paytm as follows

Hi there!

Your bank just confirmed a successful payment of rs.430.81 on paytm against order id po[protected]. We will refund your money in case the order is cancelled. Please contact us at https://paytm.com/care if you have any queries.

Thanks,
Paytm team