Paytm Mobile Solutions — amount deducted from bank but recharge is not made

Sir,
I made a transaction for my jio recharge of rs.399 through debit card via paytm. I talk to jio complain center the say the amount is refunded in 48 hours, but the amount is not refunded. So next i call them again they say we don't receive any recharge so you may contact have to contact to paytm complain center i send them mail but still the amount is not refunded. It's been 4 days till i maid the transaction.

Kindly provide a solution to me.

Regards