Paytm Mobile Solutions — amount not credited into my saving account

Address:

Hyderabad, Andhra Pradesh

I have merchant account. Customer paid amount of 20k that transaction is successful but the amount is not credited in my account. I have done this transaction on 14-mar-2018, till now i haven't received. They are telling every day that it will be resolved tomorrow. But yesterday onward they are not responding to the calls and can't able to reach the number[protected] also
Can anyone help me on this.

Wallet transaction id: [protected]
Merchant order id: qr08f60a1e05d9de24

Thanks