Paytm Mobile Solutions — Amount not restored in actual

Address:

Sector 125, Noida. Uttar Pradesh

On 10th of may 2022 an amount of 867.35 was on hold in my paytm postpaid account later it got deducted and later the amount was restored, but in actual no amount has been restored in my patym postpaid account.
The paytm company is claiming that they have restored the money but still my paytm postpaid account is showing due amount.

This is totally technical error from paytm and i have been charged late fees and due amount unnecessarily.

I only want the actual refund and also cover late fees for unnecessary charges.

I am also attaching evidence of 2 photo which depicts different statement and 1 picture of customer executive chat who is claiming the amount was restored but in reality the amount is still due.

Hope i will get fast aid, as this matter is serious and have an impact on my cibil score.