Paytm Mobile Solutions — amount transferred from paytm , provided a transaction id as well, but has not credited to my account

Hi,
I tried transferring some amount from my paytm account ([protected]) on 25th March 5:45pm . It showed a successful transaction with transaction ID [protected] . I was in shock to find out that the amount has not been credited to the account ([protected]). It has been already more than 10 days but still the amount has not been credited. Even after connecting multiple times with customer care, they are not resolving it.