[Resolved]  Paytm Mobile Solutions — Bus Brokedown in between Journey

Regarding Booking ID-[protected], I have booked holiday appeal volvo bus from Manali to Delhi for 1 july through paytm. But bus broke down at bilaspur, Himachal Pradesh at 3am. And driver not arranged another bus for us. We, arranged another bus ticket by ourself. Now 7 days gone but still i haven't received refund from paytm. My friends booked their ticket from redbus and yatra for same journey and they got their refunds also. But paytm still not refunded me.
Ticket Details :
Passenger Name :Aniket Rajput
Seat no. :21