Paytm Mobile Solutions — Bus service not showed up..

Address:	521286
Website:	www.paytm.com

Hello.. i have booked an ticket from vijayawada to vizianagaram yesterday from sambhavi travels through paytm. below is the ticket screenshot. so, i have called them to inform that i'll be at a point to be board. they said that its ok sir, we will reach u in half n hr. so i have been waiting for them from 10:30 pm till 12:30 am. at 12' clock one man called and said that bus is not coming through that route. then i asked 'i told u 2 hrs before abt my boarding point, y dint u inform me? he said i'll call again. but no one showed up.. i have been waiting in cold with my luggage and no one even returned to my calls. every person i called, after my call they all switched off their mobiles... so, please help me to get my refund...thank you..