Paytm Mobile Solutions — bus ticket booking fraud

Address:

Gautam Buddh Nagar, Uttar Pradesh

I had 5 bus tickets from Delhi to Manali using PayTM along with my relative who had booked 2 more in the same bus (Himachal Volvo Highway) and on the day of travel, he was informed via SMS that the bus was cancelled. I called up the bus operator to enquire and he told me that the bus was cancelled indeed and that I will be getting a refund in 72 hours. So, my relative and I booked tickets in another bus just in time at a high price. We never received any refund after that. I called up customer care, emailed them and used their chat system but the only response I got was that the team is working on my case and I will get a response in 48 hours . This happened multiple times and then one day I got an email that the bus operator has said that the bus wasn't cancelled and so there won't be any refund. I called them up multiple times after that but didn't receive any help. In one of the emails, I was given the number of someone in HImachal Volvo Highway. It turned out to be an ex-employee's number and he agreed that the bus was cancelled indeed. I have the call recording. Kindly help me get the refund.