Paytm Mobile Solutions — Cancel a order

Address:	110095
Website:	paytm

Hi,

First of all, this is not an return item request.

a) On 23March 2017, i ordered this product and on the same day i requested to cancel this order to your team. This is the assurance given from paytm on 29March 2017 ."

Hi

I will do my best to work with you to resolve your issue. I understand you have a concern regarding your order [protected].

I sincerely apologize for the inconvenience caused to you. As per concern team, your order will be cancelled in next 24 hours. Once the order will cancelled, your refund of Rs. 23700 will be credited to your Paytm wallet/bank(if applicable) as soon as possible.

Should you need any further assistance, please let me know.

Sincerely,
Paytm Care

ref:_00D28dppr._50028gHL5e:ref

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b) On 24 March the status of the order changed to "shipped". As i was not able to track the order, therefore i called your customer care team, they told that order is shipped by Hand. I insisted again to cancel the order, they assured me that our concern team is working on it to cancel it.

c) On 30th March 2017 the status of the order changed from shipped to pending return. Here i raised the concern regarding my doubt on the team why the status has been changed to pending return as i didn't get the order.It is now showing "failed" and stating "Return request received.Please do not accept the delivery in case the item reaches you".

I did n't received the product and on 20-30 times dropping the mail and 20 -25 times calling the customer care regarding this.No body is helping me.It had been more than 2 weeks this happen.ticket num 25188460 for your ref.

And now your concern team asking me share the reason for return the product. What is this nuance? Your very own team told me that they are working on it and now after 12 days they asking me the reason to return. I didn't received the order .

As you see how i am harassed by the paytm team .I am totally fed up from the Paytm.Please share with me the Paytm process to file a complain in consumer court regarding this.

Please be ethical and return my RS23700 immediately.

Please help.