Paytm Mobile Solutions — cancellation stuck since 4th october 2018

Address:Mumbai City, Maharashtra, 401107
Website:paytm.com

I initiated cancellation of a order [protected] on 4th october 2018, when it was just dispatched.

The cancellation has been in pending status since then, with no update whatsoever.

It does not let me raise a ticket, with a message that refund is not yet initiated, so please wait till that time and contact bank if refund is not received after that.

The [protected]@paytm.com email bounces back saying it is no longer monitored.
App does not let me raise a ticket
Customer care phone number is not responsive for more than 8 mins (The max i waited)

How do i contact them? And how do i get the refund?
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