Paytm Mobile Solutions — cashback amount not received yet

On 17.08.2017 i ordered a phone from paytm which was eligible for a cashback of rs.5750. The cashback was to be transferred within 24hrs of shipment. The order was shipped on 19.08.2017 and was delivered on 22.08.2017 but till date i had not received my cashback yet.
[protected] is my order no.
I registered my query with paytm on 22.08.2017.
36374645 is my query ticket number.
I'm not able to contact any customer care executive from paytm.
Today is 28.08.2017 but i have not received my cashback yet.
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My paytm id [protected]
online payment reused but transaction failed 500/-
but my money not refund in my wallet kindly help me

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