Paytm Mobile Solutions — cashback not received also after 17 days

Address:Gandhinagar, Gujarat
Website:www.paytm.com

Order id - [protected]
I ordered a printer from paytm website worth rs. 18, 048 and there was a cashback of rs. 4475 with promocode lit25. It has been 17 days from the date i received the product but not received the cashback and after contacting paytm customer care several times, there is no proper reply from their side and the agents there have no information and are not willing to help.
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I have done the transaction of whuch i have attached a screenshot but I haven't got any refunf refunf till now, it has almost been a week, please check it.

Wallet amount detected but not added in bank. please refund my amount.

Transferred to Bank
Bank Txn ID: [protected]
Paytm Cash Txn ID [protected]
[protected]:10:21 PM

this id showing in wallet transaction so please refund my amount.
mobile no : [protected], syed mudassir

I have not cash back received.l' ve paid patrol paid
My paytm ac is block in 8 month

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