Paytm Mobile Solutions — Complaint #31547488 for no installation done, order #[protected]

Address:	560049
Website:	paytm.com

The customer care is not responsive.
Have ordered "mee mee baby wooden cot with swing & musquito net"

The person who came for delivery (On 10 jun 2017) mentioned that someone from paytm will come for installation on same day, else he asked to call customer care next day.

Since no one turned up, i called customer care... The customer care representive mentioned that he had escalated the issue and i will get a call either from paytm or vendor to share when the installation will be done... I requested the customer care representative to send me an email for the complaint on my email id which he agreed to do..

Neither i got a call from paytm/vendor nor there was any email on my email id...

From last 3 days customer care is mentioning that the installation will be done and have escalated the matter internally, i don't get any response apart from this. Waiting to reach every time on paytm customer care is 20mins...

They mentioned they cannot take the package back because it is delivered.. The product description doesn't mention that it will not be installed the page showed an assemble product this is like cheating customers and now they are not sending anyone for installation nor taking the product back.

When asked if the product turns out to be defective after 7 days if they don't turn up for installation for return policy they don't have an answer.. They are just sitting on it without any details. If i request to put info on email they are not even doing that telling all false promises on phone and harassing the customer