Paytm Mobile Solutions — defective refrigerator

Address:	122001
Website:	paytm mall

I have purchased a double door refrigerator lg 420 l, from paytm mall. My order no. Is [protected] and i have received on 25 sep, 2018 and get installed in the evening of 26, after that i have found that there is less cooling and it make lots of noise, then i continue trying paytm customer care many times but it was continue hold on, after getting tired i have asked paytm (In paytm app) on 28 sep for return under the 7 days return policy for defective product, i am continuing trying to call customer care on 28, 29, and after that they picked phone on 30 sep after a long holding and asked this is not a defective, they will give the resolution but till now no reponse, they are passing the time so that they asked me now the 7 days over, please help me this is not for the small amount.