Paytm Mobile Solutions — didn't get my mobile recharge but lost paytm balance

Address:Giridih, Jharkhand, 815301
Website:paytm.com

I had recharged my mobile number but unfortunately, i did it twice. I have got my first recharge but not got my second. I have lost my paytm balance it shows "the order is successful" but i didnot get my balance in my mobile number. I have done my recharges in 13 november 2017. I have talked to my network customer care but they told me that only 1 recharge got successful. My transaction details is given in the photo
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    +91 12 0477 0770 [Head Office]
    +91 12 0306 2244 [Support]
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    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
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