Paytm Mobile Solutions — Didn't get my money back for failed transaction

Address:	Bangalore, Karnataka, 560034
Website:	www.paytm.com

I added 5000 rs from bank to paytm. But the transaction failed and money got debited from bank account. Money was not credited to my paytm account. On checking with the bank they said that it was an error from paytm's side. We got the bank statement saying that money was debited from account. It's been 2 months and didn't got any positive feedback from paytm customer care._

Mobile number : [protected]
Order number: [protected]
Date :13/05/2017
Bank transaction id :[protected]