Paytm Mobile Solutions — Discrepancy in balance

Address:	500010
Website:	Patym

I have been using Patym wallet recently for my Uber payments. Yesterday I
added Rs .1000 and since then I have spent Rs.663 all of which are Uber
transactions, but my Patym wallet shows balance of Rs.84.07 instead of
Rs.337.
IVR options on Patym 24x7 are not helpful. Apart from not being able to
speak to any technical support.
i tried posting a query but I got an error on submitting query. I attempted the same thing again but query did not get submitted.
On trying to post on IVR too, I only received a general SMS, no mention of any complain number.
How do I know if anyone has registered my complain or will I ever get my money back.?