[Resolved]  Paytm Mobile Solutions — Failed UPI Transaction 25000 , Refund Failure in 8 days ... yet not reversed


I have made a UPI transaction of RS 25000 on 27th December 2023 at 06:36 pm ref no.[protected] using Paytm Payment Bank account no. [protected] in the name of Amit Kumar Goyal . The transaction got failed due to some technical error and was informed that the money will be auto reversed to my account within 2 days. As the same was not refunded I called up and lodged a complain with customer care regarding the same and finally got a resolution that the money will be credited backed by 31st December 2023 and same was returned BUT it has been kept on HOLD and I am not permitted to use it . Again I complained for it to which they replied its year end and weekend so a confirmation from NCPI is pending regarding the failed transaction so will be allowed to use the money or will be unblocked by maximum 3rd January. Till now all dates have triggered but the same situation is lying and my hard earned money of RS 25000 is still lying with them blocked from last 8 days for a filed UPI transaction which ocured due to technical fault from there end.

I am finding myself trapped and have got huge mental harassment by daily daily calling customer care and writing to them to release my money from their trap so that I can make my payment which I am defaulting for the blockage done from there end and every time they give an excuse and take time for next 2 days to get it resolved though even after 8 days I am at square 1 and have no solution.
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Jan 8, 2024
Complaint marked as Resolved 
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