Paytm Mobile Solutions — fake item received | sennheiser cx 275 s in - ear universal mobile headphone with mic

Address:

Kadubeesanahalli, 560087

Fake item received from paytm company.

Hi team,
I bought this item on 23 aug 2018 (Company : paytm mall and sold by heena fashion), after using 3-4 months one side of the earphone stopped working. So i went to the nearest sennheiser service center for replacement as there is 2 years warranty but they said its fake item and gave fake certificate also.

Please find the attached documents
1) fake certificate given by sennheiser authorised center person
2) screenshot of response by paytm person

Please take an action immediately.

Note : it's my 3rd time to get fooled by paytm and no one is taking action against them.

Thanks,
Deb