Paytm Mobile Solutions — Flight booking failed - refund not received

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	paytm.com

I tried to book flight via order no. [protected] - booking failed.

I tried again - via order no.[protected] booking failed again.

For order [protected] - no refund received yet.

For order [protected] - refund was sent to paytm wallet instead of my credit card.

There's no option to transfer wallet money it to my credit card account.

Wasted 3 hours navigating through paytm customer care's ivr maze.
There's no option to talk to a customer care representative regarding flight tickets at all.
All other customer care reps refused to talk to m or redirect me to the right person.

Sent my compaint using their website "contact us" option - but they never gave me a ticket no. Or acknowledge my communication.

Their customer care escalation route involves sending letters (Physical/paper)!

Trying to get any kind of help is practically impossible.

I don't want to use paytm/wallet ever again - please just refund my money to my credit card so i can move on.