Paytm Mobile Solutions — Flight Cancelled by Air India - Refund Pending for 2 Months

Hi Sir,

My compliant against PayTM. I had booked a flight ticket from PayTM for Pune to Delhi in Air India. But later airlines cancelled the flight and on calling to airlines they said that full refund will be done and advised me to contact to agent (PayTM in my case).

I reached out to Customer care of PayTM multiple times through multiple modes of contact, but they never responded with confidence that when will I get my money back. Even they did not follow up with airlines for my refund but at the same time they are/will be charging Extra money as service charge to coordinate with airlines to get me refund.

I my self reached out to Air India customer care for multiple times and they said that ask your agent to follow up on the case as refund will be done on original payment mode (as I did book my flight from PayTM they will refund to PayTM on followup and then PayTM willrefund me back after deduction of their service charge)

I sent emails to their NODAL officer too at [protected]@paytmbank.com, but NO RESPONSE.

Kindly help me Getting my refund. Thanks..!!